18 Mar 2020

Coronavirus / COVID-19

A statement regarding customer bookings in relation to UK theatre closures due to coronavirus.

On 16th March, SOLT and UK Theatre, who represent many of the UK’s theatres, made the following announcement:

“We regret to announce that from this evening (including tonight’s performances) SOLT and UK Theatre venues have closed following official government advice. They will remain closed until further notice and will re-open when possible, following government recommendations.”

In an update posted on the 20th March, SOLT stated “We are cancelling all performances until 26 April 2020, whilst we wait for further clarity from the government.

There is nothing that you need to do if your performance has been cancelled.”

The situation is evolving rapidly, making it very difficult to predict how long affected theatres will remain closed. In the event that a suspended show is confirmed as cancelled, your ticket supplier will be in touch as soon as possible to confirm an alternative date or to process a refund.

Please understand that all ticket suppliers are under extreme pressure due to large volumes of calls and emails from customers. We kindly ask that you wait to hear from your supplier before contacting them.

For a list of all affected venues in London, and across the UK, please click here.

Rolling updates about how the whole theatre industry is being affected by the coronavirus are being provided by The Stage here.

We thank you for your patience and understanding in these highly unpredictable and unusual times.


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